Covid-19 Updates
Update 6/18/20: We have resumed shipping normally, Monday-Friday, and for our international customers, we're exclusively using DHL now as they have experienced no delays nor service disruptions.
Update 4/8/20: USPS is not currently shipping to Saudi Arabia due to Covid-19 (but DHL still is shipping there).
To our FKSP family of customers,
First and foremost, we hope that you are all healthy and taking care of yourselves and your loved ones in this difficult time. We know that many of you are front-line workers, healthcare professionals, doctors, and nurses. We pray that you are all staying safe and are so thankful for everything that you are doing to keep us all alive. Thank you from the bottom of our hearts!
Last week we let you know that we are abiding by our state and local orders to stay at home, in order to reduce the potential transmission of Covid-19. We are continuing to do so, and urge you to do the same if you are able to.
That said, we want to make sure that you’re aware of the following:
- We are still accepting online orders.
- We are now offering affirm as a payment option, allowing you to choose a payment plan for all orders (for those that aren't familiar with affirm, they offer deferred payment plans you choose at checkout).
- We will ship your order as soon as we are able to return to the office (please allow 5-14 days for shipping right now, depending on state and local measures relating to Covid-19).
- If you select “overnight” or any faster shipping option, it will be shipped with that option whenever we are able to ship orders (it does NOT mean it will ship tomorrow).
- We are still answering customer service emails as we can. Please, be as kind and understanding as possible.
- We are still designing and are still hoping to launch new collections every 4-6 weeks.
Please understand that as a small business we are still doing our best to post on social media, connect with you, our loyal customers, and provide you with the best possible service we can.
We understand that there are many more important things to be concerned about than what you are wearing, but want you to know that many have expressed gratitude for the little things that can help take their mind off what’s really going on. It’s a very fine balance, and we’re doing our best to be sensitive to and aware of what really matters.
This is a difficult time for us all, and we will get through it together.
With love and care,
The entire FKSP team